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 Effective Problem Solving (Delphi)
Regular price is $199. Available for a limited time at $149.
This Effective Problem Solving course, based on Delphi's world-class process, covers the process of solving problems and how to better integrate this process into an organization. Students will learn the key elements and what actions should be taken in each step. As they practice these skills they will become more effective at the steps of Select, Contain, Correct, and Prevent. This course runs approximately 3 hours online.
$149.00
 Courses you get with purchase.
 EPS: Problem Solving Introduction
 EPS: Define and Quantify
 EPS: Analyze and Optimize
 EPS: Solution Implementation and Prevention
 EPS: Improving our Problem Solving Culture
 Green Belt Simulation
This course will walk you through many of the basic steps of a Six Sigma project and help you get hands-on experience with the more frequently used tools. Other benefits include:

- Providing deliverables required for a project tracking tool – PowerSteering – for each DMAIC phase

- Working with a Black Belt Mentor as students are guided in tools selection and in development of the project storyboard
$249.00
 Courses you get with purchase.
 Green Belt Simulation
 ISO 9001:2008 Internal Auditor Training
Developed jointly with Alamo Learning Systems - ISO 9001:2008 Internal Auditor Training is comprehensive, cost-effective and standard-compliant. A complete roadmap for developing a quality system and preparing an organization for registration. This program is designed to be flexible and is applicable to all standards, including ISO 9000, ISO 14000, QS-9000, ISO/TS 16949, TL-9000 and AS9100. This training program teaches the skills required to implement an effective quality auditing process, including planning execution, and reporting.

ISO 9001 Certified organizations will need to perform regularly scheduled internal audits. This on-line program shows existing and new auditors how the system is working and how you can continue to improve it. The course delivers content and information needed to present an interactive training for the Internal Audit Team. Train auditors and give them practice with each step of the audit process as they progress.
$259.00
 Courses you get with purchase.
 ISO: Auditing Introduction and Fundamentals
 ISO: 4-Phase Audit Process – Preparation
 ISO: 4-Phase Audit Process – Performance
 ISO: 4-Phase Audit Process – Reporting
 ISO: 4-Phase Audit Process – Closure
 ISO: Auditing Awareness
 Juran Problem Solving
Juran’s Improvement Problem-Solving Process & Tools prepares participants to better understand the problem-solving process and tools that are the heart of effective Root Cause Analysis, Quality Improvement and Six Sigma DMAIC. It is used to improve customer satisfaction, reduce costs, and determine the root causes of process problems!

This 9-hour program begins by introducing the basics of problem solving. The balance of the modules examine the data collection process and each of the improvement tools including Pareto Diagrams, Process Maps, Cause-Effect Diagrams, Scatter Diagrams, Histograms, and multiple Graphs and Charts including Control Charts.
$395.00
 Courses you get with purchase.
 Juran Introduction to Process Mapping
 Juran Introduction to Problem Solving
 Juran Cause and Effect Analysis
 Juran Data Collection, Analysis and Reporting
 Juran Control Plans and Control Charts
 Juran Scatter Diagrams
 Juran Pareto Analysis
 Lean Comprehensive
This series of courses explores the benefits and objectives of Lean and describes the methods and levels of Lean deployment. Students will be able to identify the phases of the Lean Deployment Roadmap. Roles and responsibilities of the Lean Implementation Team members are described and students will learn how Lean can be integrated into an organization.
$349.00
 Courses you get with purchase.
 Introduction To Lean Principles
 Introduction to Lean Office Principles
 Lean Six Sigma Fusion
 Eight Wastes
 Current State Value Stream Mapping
 Future State Value Stream Mapping
 Kaizen Event
 5S
 Visual Management
 Standard Work
 Error Proofing
 Changeover Reduction
 Total Productive Maintenance
 Workplace Design and Layout
 Flow and Pull Systems
 Student Instructions
 Lean Garage
The Lean Garage is a video based mock TV reality show that takes the learner through the process of applying 5S to an over crowded and unorganized garage. Project goal: Getting the cars back inside. By breaking down the key elements of 5S with a common case study that all learners can easily relate to, employees can easily apply this material in their own work environments. Sort, Straighten or Set in Order, Scrub & Shine, Standardize and Systematize, and Sustain. Also touches on the concepts of 7 Wastes, Visual Management, Red Tagging, and PDCA. Approximately 60 minutes.
$99.00
 Courses you get with purchase.
 The Lean Garage - 5S
 Lean Intro
This course is designed to provide awareness of Lean principles to employees at any level in the organization. Students will learn to identify the benefits of Lean deployment and the roles in a Lean Implementation Team, and how Lean can be integrated into an organization.
$79.00
 Courses you get with purchase.
 Introduction To Lean Principles
 Student Instructions
 Lean Office Intro
$79.00
 Courses you get with purchase.
 Introduction to Lean Office Principles
 Lean Six Sigma Black Belt
$1,399.00
 Courses you get with purchase.
 Six Sigma Introduction
 Introduction To Lean Principles
 Introduction to Lean Office Principles
 Lean Six Sigma Fusion
 Voice Of The Customer
 Managing the Project - Teamwork
 Pareto Analysis
 SIPOC
 Introduction to Process Mapping
 Eight Wastes
 Current State Value Stream Mapping
 What is Statistics?
 Organization of Data
 Measures of Central Tendency
 Measures of Dispersion
 Descriptive Statistics: Self Assessment
 Calculating Process Based Costs
 Validating the Measurement System
 Cause and Effect Diagrams
 Scatter Diagrams
 Failure Mode and Effects Analysis
 Introduction to Process Capability
 Process Capability Assessments
 Future State Value Stream Mapping
 An Introduction to Probability
 Probability Distributions: Discrete Random Variables
 Continuous Probability Distributions: Normal Curve
 Introduction to Inferential Statistics
 Confidence Interval for the Mean
 Making Inferences about Proportions
 Hypothesis Tests for the Mean
 Comparing Means
 Making Inferences about Variances
 Inferential Statistics: Self Assessment
 Simple Linear Regression
 ANOVA
 Maximizing ROI
 Kaizen Event
 5S
 Visual Management
 Standard Work
 Error Proofing
 Changeover Reduction
 Total Productive Maintenance
 Workplace Design and Layout
 Flow and Pull Systems
 Sustaining ROI
 Types of Control Charts
 Extending ROI
 Black Belt Prep Course Module 1
 Black Belt Prep Course Module 2
 Black Belt Prep Course Module 3
 Black Belt Prep Course Module 4
 Black Belt Prep Course Module 5
 Student Instructions
 Quality Tools Online
 Lean Six Sigma Fusion
$79.00
 Courses you get with purchase.
 Lean Six Sigma Fusion
 Lean Six Sigma Green Belt
This series of courses prepares those who wish to become Lean Six Sigma Green Belts and Project Team Leaders. It is organized following the DMAIC methodology and includes courses in Descriptive Statistics. This series can be used as a prerequisite for Black Belt certification. (Includes both Lean Intro modules; Minitab can be added.)
$999.00
 Courses you get with purchase.
 Six Sigma Introduction
 Introduction To Lean Principles
 Introduction to Lean Office Principles
 Lean Six Sigma Fusion
 Voice Of The Customer
 Managing the Project - Teamwork
 Pareto Analysis
 SIPOC
 Introduction to Process Mapping
 Eight Wastes
 Current State Value Stream Mapping
 What is Statistics?
 Organization of Data
 Measures of Central Tendency
 Measures of Dispersion
 Descriptive Statistics: Self Assessment
 Calculating Process Based Costs
 Validating the Measurement System
 Cause and Effect Diagrams
 Scatter Diagrams
 Failure Mode and Effects Analysis
 Introduction to Process Capability
 Process Capability Assessments
 Future State Value Stream Mapping
 Maximizing ROI
 Kaizen Event
 5S
 Visual Management
 Standard Work
 Error Proofing
 Changeover Reduction
 Total Productive Maintenance
 Workplace Design and Layout
 Flow and Pull Systems
 Sustaining ROI
 Types of Control Charts
 Extending ROI
 Student Instructions
 Quality Tools Online
 Lean Six Sigma White Belt
This series is for those who want an overview of Six Sigma, Lean, and Statistics. It is a must for managers who want an appreciation of the commitment necessary to implement statistically based process improvement and the return on investment to be gained. Additionally, for those who are thinking about taking the Six Sigma journey, this is an ideal series.
$299.00
 Courses you get with purchase.
 Six Sigma Introduction
 Introduction To Lean Principles
 Introduction to Lean Office Principles
 Pareto Analysis
 SIPOC
 Eight Wastes
 Cause and Effect Diagrams
 Student Instructions
 Lean Six Sigma Yellow Belt
This series of courses is for those who wish to become Assistant Team Leaders on Six Sigma projects. The skills learned will enable the student to be a valuable Six Sigma project team member and assist the Team Leader in all aspects of a Six Sigma project. The series is organized following the DMAIC methodology, and provides an introduction to Lean and Statistics.
$579.00
 Courses you get with purchase.
 Six Sigma Introduction
 Introduction To Lean Principles
 Introduction to Lean Office Principles
 Voice Of The Customer
 Pareto Analysis
 SIPOC
 Introduction to Process Mapping
 Eight Wastes
 What is Statistics?
 Cause and Effect Diagrams
 Scatter Diagrams
 Failure Mode and Effects Analysis
 Introduction to Process Capability
 5S
 Visual Management
 Sustaining ROI
 Extending ROI
 Student Instructions
 Lean Tools
$249.00
 Courses you get with purchase.
 Eight Wastes
 Current State Value Stream Mapping
 Future State Value Stream Mapping
 Kaizen Event
 5S
 Visual Management
 Standard Work
 Error Proofing
 Changeover Reduction
 Total Productive Maintenance
 Workplace Design and Layout
 Flow and Pull Systems
 Student Instructions
 Root Cause Analysis
The KEPNERandFOURIE Root Cause Analysis (RCA) process provides a proven methodology that improves an individual's ability to think through a problem to resolution. This course builds problem solving skills by incorporating both data and workplace intuition. During the e-course learners will experience the Root Cause Analysis process applied to a real world problem. RCA is effective even if your organization has no formal problem-solving training, and Lean Six Sigma practitioners have found the RCA process especially effective at solving special cause problems.

Course Outline
* Introduction/Definitions
* Divergent/Convergent Thinking patterns
* True Cause vs. Root Cause
* Problem Statement
* Problem Detail
* 7 Questions across 3 Dimensions : IS/BUT NOT/WHY NOT
* Generating Possible Causes and Testing Destructively
* Identifying True and Root Cause(s)
* Post Course Assessment
$149.00
 Courses you get with purchase.
 Root Cause Analysis Workshop
 Six Sigma Black Belt
$1,099.00
 Courses you get with purchase.
 Six Sigma Introduction
 Voice Of The Customer
 Managing the Project - Teamwork
 Pareto Analysis
 SIPOC
 Introduction to Process Mapping
 What is Statistics?
 Organization of Data
 Measures of Central Tendency
 Measures of Dispersion
 Descriptive Statistics: Self Assessment
 Calculating Process Based Costs
 Validating the Measurement System
 Cause and Effect Diagrams
 Scatter Diagrams
 Failure Mode and Effects Analysis
 Introduction to Process Capability
 Process Capability Assessments
 An Introduction to Probability
 Probability Distributions: Discrete Random Variables
 Continuous Probability Distributions: Normal Curve
 Introduction to Inferential Statistics
 Confidence Interval for the Mean
 Making Inferences about Proportions
 Hypothesis Tests for the Mean
 Comparing Means
 Making Inferences about Variances
 Inferential Statistics: Self Assessment
 Simple Linear Regression
 ANOVA
 Maximizing ROI
 Sustaining ROI
 Types of Control Charts
 Extending ROI
 Black Belt Prep Course Module 1
 Black Belt Prep Course Module 2
 Black Belt Prep Course Module 3
 Black Belt Prep Course Module 4
 Black Belt Prep Course Module 5
 Student Instructions
 Quality Tools Online
 Six Sigma Green Belt
This series prepares those who wish to become Six Sigma Green Belts and Project Team Leaders. It is organized following the DMAIC methodology and includes courses in Descriptive Statistics. This series can be used as a prerequisite for Black Belt certification.
$699.00
 Courses you get with purchase.
 Six Sigma Introduction
 Voice Of The Customer
 Managing the Project - Teamwork
 Pareto Analysis
 SIPOC
 Introduction to Process Mapping
 What is Statistics?
 Organization of Data
 Measures of Central Tendency
 Measures of Dispersion
 Descriptive Statistics: Self Assessment
 Calculating Process Based Costs
 Validating the Measurement System
 Cause and Effect Diagrams
 Scatter Diagrams
 Failure Mode and Effects Analysis
 Introduction to Process Capability
 Process Capability Assessments
 Maximizing ROI
 Sustaining ROI
 Types of Control Charts
 Extending ROI
 Student Instructions
 Quality Tools Online
 Six Sigma Introduction
This course is designed to provide awareness of Six Sigma principles to employees at any level in the organization. Students will learn to identify the benefits of a Six Sigma implementation, how the DMAIC process is used, and the roles of various team members.
$99.00
 Courses you get with purchase.
 Six Sigma Introduction
 Six Sigma White Belt
This series is for those who want an overview of Six Sigma. It is a must for managers who want an appreciation of the commitment necessary to implement statistically based process improvement and the return on investment to be gained. Additionally, for those who are thinking about taking the Six Sigma journey, this is an ideal series.
$199.00
 Courses you get with purchase.
 Six Sigma Introduction
 Pareto Analysis
 SIPOC
 Cause and Effect Diagrams
 Student Instructions
 Six Sigma Yellow Belt
This series is for those who wish to become Assistant Team Leaders on Six Sigma projects. The skills learned will enable the student to be a valuable Six Sigma project team member and assist the Team Leader in all aspects of a Six Sigma project. The series is organized following the DMAIC methodology.
$449.00
 Courses you get with purchase.
 Six Sigma Introduction
 Voice Of The Customer
 Pareto Analysis
 Introduction to Process Mapping
 What is Statistics?
 Organization of Data
 Validating the Measurement System
 Cause and Effect Diagrams
 Scatter Diagrams
 Sustaining ROI
 Types of Control Charts
 X Understanding Processes
 Student Instructions
 SPC Advanced
This series of courses is for those who need more advanced SPC training. Students will understand how to assess process capability using both variables and attribute data. The series also includes an overview of Design of Experiments (DOE), which provides an understanding of how to structure designed experiments and apply this understanding in planning and conducting DOEs.
$149.00
 Courses you get with purchase.
 SPC Introduction to Process Capability
 SPC Using Normal Curves
 SPC Process Capability Assessments
 SPC Introduction to DOE
 SPC Application of DOE
 Student Instructions
 SPC Basics
This series of courses is for operators and supervisors of manufacturing processes who need a basic, yet broad, understanding of Statistical Process Control (SPC). Students will understand how to work on an SPC team to rid the process of special causes of variation and to avoid unnecessary adjustments to the process. The series explains methods for selecting which parameters to control and which type of control chart to use.
$149.00
 Courses you get with purchase.
 SPC and Variation
 SPC Pictures of Numbers
 SPC Introduction to Control Charts
 SPC Selecting Parameters
 SPC Types of Control Charts
 SPC Setting Up and Using a Control Chart
 Student Instructions
 SPC Comprehensive
This series comprises all the courses in the Statistical Process Control Basics and SPC Advanced menus. SPC Basics teaches variation and control charts to help students stabilize their processes. SPC Advanced develops the process capability topic, then covers the principles of DOE so students can reduce common cause variability in their processes.
$249.00
 Courses you get with purchase.
 SPC and Variation
 SPC Pictures of Numbers
 SPC Introduction to Control Charts
 SPC Selecting Parameters
 SPC Types of Control Charts
 SPC Setting Up and Using a Control Chart
 SPC Introduction to Process Capability
 SPC Using Normal Curves
 SPC Process Capability Assessments
 SPC Introduction to DOE
 SPC Application of DOE
 Student Instructions
 Statistics: Comprehensive
The Statistics series includes courses in Descriptive Statistics, Inferential Statistics, Probability, and Regression Analysis, as well as an Introduction to Minitab course. This series is ideal as a complement to Six Sigma training or as a standalone package that can be especially helpful for those needing a statistics refresher.
$499.00
 Courses you get with purchase.
 What is Statistics?
 Organization of Data
 Measures of Central Tendency
 Measures of Dispersion
 Descriptive Statistics: Self Assessment
 An Introduction to Probability
 Probability Distributions: Discrete Random Variables
 Continuous Probability Distributions: Normal Curve
 Introduction to Inferential Statistics
 Confidence Interval for the Mean
 Making Inferences about Proportions
 Hypothesis Tests for the Mean
 Comparing Means
 Making Inferences about Variances
 Inferential Statistics: Self Assessment
 Simple Linear Regression
 ANOVA
 Student Instructions
 Introduction to Minitab
 Statistics: Descriptive
This series of four Statistics courses plus a self-assessment covers the fundamentals of Descriptive Statistics. It is an overview for those who didn't understand Statistics in college or who have not had the opportunity to take a Statistics course. The series is also recommended for those who are working on a Six Sigma project and are collecting and analyzing data.
$99.00
 Courses you get with purchase.
 What is Statistics?
 Organization of Data
 Measures of Central Tendency
 Measures of Dispersion
 Descriptive Statistics: Self Assessment
 Student Instructions
 Virtual Work for the (Knowledge Worker) Employee
The e-Work Virtual Work for the Employee course -- for Knowledge Workers -- was jointly developed with Microsoft for Microsoft employees to prepare virtual work teams for the rapidly changing, efficiency driven virtual workplace. The course specifically provides learners with the skills, tools, and resource links to:

- Understand the impact of mobility trends, new work styles and terminology in the workplace.
- embrace the personal and professional changes required to thrive in a flexible, interactive, constantly changing virtual workplace.
- Learn simple but highly effective practices for successfully fitting in while working away.
- Review and learn best practices for effective communication and performance management.
- Attain knowledge and tools for creating an effective and productive virtual work routine.
- Establish an action plan for creating a functional, safe, secure, efficient home office.
$125.00
 Courses you get with purchase.
 Student Instructions
 VOT Course Overview
 VOT Knowledge Worker - Maintain Relationships & Credibility
 VOT Knowledge Worker - Manage Time, Workload & Performance
 VOT Setting Up Your Home Office
 VOT Working in Self-Selected Workspaces
 VOT Next Steps
 Virtual Work for the (Operations Worker) Employee
The e-Work Virtual Work for the Employee course -- for Operations Workers -- was jointly developed with Microsoft for Microsoft employees to prepare virtual work teams for the rapidly changing, efficiency driven virtual workplace. The course specifically provides learners with the skills, tools, and resource links to:

- Understand the impact of mobility trends, new work styles and terminology in the workplace.
- embrace the personal and professional changes required to thrive in a flexible, interactive, constantly changing virtual workplace.
- Learn simple but highly effective practices for successfully fitting in while working away.
- Review and learn best practices for effective communication and performance management.
- Attain knowledge and tools for creating an effective and productive virtual work routine.
- Establish an action plan for creating a functional, safe, secure, efficient home office.
$125.00
 Courses you get with purchase.
 Student Instructions
 VOT Course Overview
 VOT Operations Worker - Maintain Relationships & Credibility
 VOT Operations Worker - Manage Time, Workload & Performance
 VOT Setting Up Your Home Office
 VOT Working in Self-Selected Workspaces
 VOT Next Steps
 Virtual Work for the Manager
The e-Work Virtual Work for the Manager course was jointly developed with Microsoft for Microsoft employees to prepare virtual work teams for the rapidly changing, efficiency driven virtual workplace. The course provides managers of knowledge workers with the skills, tools, and resource links to:

- Embrace the changes of a more flexible work environment.
- Teach, coach and maintain highly effective work behavior with geographically distributed teams.
- Understanding what it takes to excel in a virtual workplace, and how to prevent failure.
- Make and support the transition from a traditional work group to a virtual work group, including those that stay at the office.
$125.00
 Courses you get with purchase.
 Student Instructions
 VOT Virtual Office Management
 X PayPal Test
$0.01
 Courses you get with purchase.
 Quality Tools Online
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